It's very easy to use our pickup service. However, it is an exclusive service for those customers in the EU
, excluding the Canary Islands. To use this service please follow the instructions below:
1. Let us know what you would like to do: if you would like to return or exchange your shoes. Do so in “my orders” at the “my account” section on the website. If you are logged in you may do so directly here
2. Select the order and the model (if there is more than one in the same order) which you would like to ship back to the store.
3. Make sure all of your personal info is accurate.
4. If you still have any doubts please contact our customer service by telephone (+34) 954564292
Exclusive Pickup Service for Spain (Peninsula and Baleares Islands)
If you would like to return the shoes, we will withdraw 8 € from the refund.
If you are exchanging the shoes for the first time at the current order, you will only have to pay 8 € for the collection, when your goods are delivered. We will assume the delivery costs of the new shoes.
If you are exchanging a second time the same order, you will have to pay 8 € for the collection of the old shoes’ and 8, 90 € for the delivery of the new shoes. This will be done by means of COD.
Exclusive Collection Service for EU
If you would like to return the shoes, we will withdraw 17 € from the refund.
If you would like to exchange the shoes for the order's first time, you will only have to pay 17 € in advance for the pickup service. The shoes’ delivery from our shop will be free.
If you would like to exchange the shoes for the second time, you will have to pay 17 € for the delivery and 17 € for the shoes’ collection.
For more information please contact us