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About the footwear and how it works
What is special about Masaltos.com's men's footwear?
Our men's footwear is designed with a special last that provides foot support and comfort, and can increase your height by up to 7 cm. It achieves this through a 3 cm high internal wedge, ultra-light and anatomically designed, combined with the shoe's outer heel which can vary from 3 to 4 cm.
Does all Masaltos.com footwear increase height by 7 cm?
All Masaltos.com footwear has a 3 cm high internal wedge. The outer heel may have a height between 3 and 4 cm, depending on the model: All Masaltos.com shoes increase height by 7 cm (2.75"). Except for some indicated models that increase 6 cm (2.361").
What are elevator shoes and how do they work to increase height?
Elevator shoes are footwear that incorporate an internal lift to gain several centimeters of height comfortably and discreetly.
How many centimeters of height can I gain with Masaltos.com elevator shoes?
At Masaltos.com you can find elevator shoes that increase your height between 6 and 7 centimeters — ideal for looking taller without anyone knowing how.
Can people tell I'm wearing elevator shoes? Are they discreet?
Masaltos.com's elevator shoes are designed to be completely discreet, so nobody will notice that you have integrated lifts in the footwear. They appear like any other regular shoe.
Do elevator shoes affect my foot health or posture?
No, provided they are used properly. Masaltos.com designs its elevator shoes to maintain correct posture and provide comfort.
Can elevator shoes solve my leg length discrepancy (dysmetria)?
Yes, Masaltos.com offers solutions for leg length discrepancies through personalized or adapted lifts, which help balance posture and improve walking comfort. Consult our team for advice according to your case. We can address discrepancies of up to 3 cm with Masaltos.com's men's footwear. You would only need to contact us by phone at (0034) 954 564 292, or send us an inquiry before making your online purchase. You will be pleasantly surprised.
Styles, comfort and occasions for use
Are elevator shoes comfortable to wear all day?
Yes, Masaltos.com's elevator shoes are designed with high-quality materials and ergonomic support so you can wear them for long hours without discomfort.
Can I wear elevator shoes for formal or work events?
Of course, Masaltos.com has elegant and sophisticated models that are perfect for weddings, business meetings and any formal event.
What styles of elevator shoes does Masaltos.com offer?
Masaltos.com offers a wide variety of elevator shoes: dress shoes, casual shoes, sports shoes, sandals, loafers, boat shoes and boots.
Do you have elevator sandals for summer at Masaltos.com?
Yes, at Masaltos.com you can find elevator sandals and lightweight shoes ideal for summer and warm climates.
Sizes, exchanges and returns
How do I choose the correct size for elevator shoes at Masaltos.com?
It is recommended to choose your usual size, since the lifts are incorporated inside the shoe and do not affect the fit. On the product page you will find a size guide.
What can I do if the Masaltos.com shoes don't fit after my online purchase?
If they do not fit, you can send the shoes to the following address: Masaltos.com C/ Feria, 4-6 41003 Seville Spain.
If you do so from the European Union including the Balearic Islands (except islands), you can use our collection service — it is a convenient and very fast system.
If you do not reside in the European Union, we recommend that you contact us so we can make the process as easy as possible for you.
The most convenient option for you would be to send them by Correos using the "paquete azul" option, an economical system. However, you may use whichever method you prefer.
Please remember that the costs of that shipment will be borne by you.
We recommend that you include a note inside the box with your contact details and what you want.
In case of an exchange, we will cover the shipping costs of the new pair of Masaltos.com shoes from our store. This will only apply to the first exchange of a model from the same order. The first size change is free.
The shipping method and the costs involved for returns from the customer to our headquarters will be the responsibility of the customer.
Can I return the Masaltos.com men's footwear I purchased?
Yes. If you wish, you can return your online purchase of men's footwear; you have a period of 14 days from receipt of the product to make the return, provided it does not show signs of use. The return must be made with its accessories.
How does Masaltos.com's Collection Service work?
If you want a collection for exchange or return it is very simple. This service is exclusive to the European Union, except the Islands. You only need to follow the instructions:
- Tell us that you want to make a return or an exchange in the "my account" section of the website, under "my orders". If you are registered/logged in you can access directly from there.
- Select the order you want to return, confirm the model(s) you want to return, verify the address and the pickup time slot for the package.
- Verify your details with our telematic system.
- Or contact our Customer Service by phone at (0034) 954 564 292.
Collection Policy in Spain
If it is a return, the costs, which amount to €8, will be borne by the recipient. You can contact us for information about our collection service. In the case of the first exchange, shipping from our store is FREE. The return costs, which amount to €8, will be borne by the recipient. You can contact us for information about our collection service. In the event of a second exchange you must contact us, pay €8 for the collection of the shoes pending exchange and €4.90 for the delivery of the shoes. The return costs will be borne by the recipient. You can contact us for information about our collection service.
Collection Policy for the Rest of the EU
If it is a return, the costs, which amount to €20, will be borne by the recipient. You can contact us for information about our collection service. In the case of the first exchange, shipping from our store is FREE. The return costs, which amount to €20, will be borne by the recipient. You can contact us for information about our collection service. In the event of a second exchange you must contact us, pay €20 for the collection of the shoes pending exchange and €20 for the delivery of the shoes. The return costs will be borne by the recipient. You can contact us if you want more information.
Online shopping, security and payment methods
Is it safe to shop online at Masaltos.com?
Yes. With the aim of providing maximum security to the purchase process, Masaltos.com uses a "secure payment" system: encrypted data exchange using SSL protocol up to 256 bits and direct communication between the customer and the financial institution when paying by card. However, we offer other payment methods. Masaltos.com also holds a server digital certificate issued by the certification authority Thawte, with documentary validation and verification of the existence of the domain-holding organization.
Is online card payment secure at Masaltos.com?
Yes. If you choose the online card payment option when placing your order, you will enjoy the most secure online payment method available today. Masaltos.com has adhered to the Secure E-commerce System governed by the Verified by Visa security protocol. In this way, only the legitimate cardholder will be able to make the online payment.
I can't make the online card payment, what should I do?
You should take into account the following requirements: Take into account the technical requirements set out here. Enter the card details correctly. You must enter the password provided by your bank for online payments. If you do not yet have one, contact the issuing bank of your card through the payment gateway and click the button referring to registration to obtain a password, via that bank's website or by contacting them by phone. In the event that, even meeting all the requirements, the transaction is not carried out correctly, we kindly ask you to try placing the order again a little later or contact us here.
What payment methods do you accept?
You can find all the information here.
Does Masaltos.com offer warranty and returns on its elevator shoes?
Yes, Masaltos.com offers quality guarantees and an easy returns policy so you can buy with complete peace of mind.
What are the advantages of buying elevator shoes at Masaltos.com compared to other brands?
Masaltos.com specializes in high-quality elevator footwear that combines style, comfort and discretion. Not only will you find a quality product, but you will be accompanied throughout the entire purchase process to guarantee the best possible experience.
Orders, store and shipping
In how many ways can I place my order for men's footwear?
You can place your order for men's footwear in different ways:
- On www.masaltos.com via online purchase
- By mail via Correos, sending us a letter to Masaltos.com, C/ Feria, 4-6, 41003, Seville, Spain.
- By e-mail, at [email protected]
- By phone, at (0034) 954 564 292
- By WhatsApp, at (0034) 638 726 246
Where is Masaltos.com's physical store?
Our headquarters and public showroom are located in Seville. The address is:
Masaltos.com C/ Feria, 4-6 41003 Seville Spain
However, our men's footwear can be shipped anywhere in the world.
Is there any Masaltos.com footwear distributor in my country?
No. Our store and headquarters are located in Seville (Spain). We are dedicated to mail-order sales through the Masaltos.com brand; previously Splash Ibérica was the brand associated with catalogue sales since 1993.
We have been present on the Internet since 1994, enabling online purchase, currently under the Masaltos.com domain. We understand the reservations that buying these items without trying them on beforehand may present. That is why we try to make buying men's footwear as easy as possible for our customers with good after-sales service. We offer the possibility to exchange the purchased footwear for other sizes, the option to solve leg length discrepancy problems and, above all, we guarantee that if you are not satisfied you can return the footwear.
What taxes do I have to pay?
European Union:
Shipments within the European Union are exempt from customs fees.
Non-European Union:
Shipments outside the European Union may be subject to customs duties. These taxes are required by local authorities and are the responsibility of the customer. Please consider that, if necessary, you will have to pay import duties when national authorities in your country charge them. Or in the case that Spanish customs deem it appropriate.
Other topics
Is there Masaltos.com footwear for women?
Our men's footwear is designed with a special last that provides foot support and comfort, and can increase your height by up to 7 cm. It achieves this through a 3 cm high internal wedge, ultra-light and anatomically designed, combined with the shoe's outer heel which can vary from 3 to 4 cm.
Does Masaltos.com offer discounts?
As a regular customer you can benefit from different promotions throughout the year.
Newsletter: Throughout the year Masaltos.com sends informative bulletins to its customers to keep them informed about the latest news and offer interesting discounts.
Autumn/Winter and Spring/Summer catalog: Masaltos.com publishes a seasonal catalog including the latest collections according to current trends and styles. Through our catalogs, the customer can also obtain other discounts.
How do I care for and maintain my elevator shoes to make them last longer?
To care for your elevator shoes, clean them regularly with appropriate products, avoid getting them wet and store them in a dry, ventilated place. You will find a section on our website dedicated to shoe care and maintenance.